FAQ

Les Bohèmes

We know you may have more questions for you to make your decision to come and join us. Therefore we have listed the most asked enquiries from our lovely guests whilst registering.

Is my deposit refundable?

No, deposit payments are non-refundable.

How does the payment plan work?

You pay your deposit when you register and book, you will receive details regarding the payment date for the next three months of installments.

What is the cancellation policy?

50% of payments excluding the deposit, will be refunded up to 6 weeks before the event. Within 6 weeks of the event, no refunds will be given.

How do I pay?

You can pay via this website or direct with Paypal. Alternatively you can pay by wire bank transfer, contact us for the details.

When will I receive my itinerary?

The full itinerary will be sent one month before the event. The sample days are outlined in the individual retreat pages on this website.

How do I organize my shuttle transfer to the venue?

We will arrange your transportation to and from the venue once you provide us with your travel details.

Do you cater for vegan meals?

Yes, our menus can offer vegan & gluten free dishes.

Will I be able to visit the city on my trip?

Yes, we have a free day within our schedule for you to do as you please.

How many people will be attending the retreat?

The retreat attendance is up to 12 participants.

What do I bring?

We advise attendees to bring: personal toiletries, good walking shoes, a rain jacket or umbrella, sun hat, swimwear, waterproof sandals, a yoga mat, spending money, casual clothing and smart casual wear for the welcome and wrap dinner. We also detail this in your account, when you book.

When do I book my add ons to my package?

You can book your extra treatments and activities when you arrive at the retreat.

I am travelling alone, will I be ok on the retreat by myself?

Most of our lovely guests travel by themselves and make great lifelong connections and friendships. If you choose a sharing package, you will be paired with another guest on arrival.

I have ailments or injuries, will I still be able to attend?

Yes, you will need to fill in a medical and lifestyle questionnaire which will be forwarded onto our practitioners who will advise you throughout, on how to manoeuvre any physical issues you have. This may mean sitting out certain activities.

Do I have to partake in every activity?

No, you are able to sit out on any workshop, class or trip. However in order to gain the full experience of the retreat and get your money’s worth we would recommend you attend as many activities as possible.

What meals should I expect?

Throughout the week we serve low glycaemic carbs, low salt, low fat, non dairy, no sugar, pescatarian and vegetarian tasty meals. For the restaurant meal, you may order what you choose.

Will there be Wifi at the accommodation?

There is Wifi at all of the venues we stay in, however please take into consideration the remoteness of our locations and that the reception may not be as strong as in the city areas.

What electrical adapters will I need?

Each venue is equipped with electrical adapters for every region to use phone chargers or laptop plugs etc.

Will I need a vaccination?

We advise you to consult your general practitioner and government embassy's website to check if medication is required to travel to the destination.

Returns Policy

We offer exceptional customer care and will happily accept returns within 30 days of receipt, provided that the item returned is in its original and unused condition, with all tags still attached and with all original packaging.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. Please use adequate packaging to protect your package during transit.

Please contact us before you return your item in order to receive the correct returns address.

Once we have received the return we will issue a full refund minus the original delivery charge. Original delivery charges are non-refundable.

It can take up to 14 days from the date we receive your return to process your return. Once we receive your return and made the necessary checks, we will refund back to your original payment method. Funds can take a few days to appear on your bank statement depending on your card issuer.

Please make sure when you return your goods to us, your parcel clearly states that it is an unwanted item you are returning and duty has already been paid. This will ensure that your returned goods are not held in customs, which could otherwise result in delays in processing your refund.

Due to hygiene reasons, we cannot accept the return of earrings or swimsuits unless they are faulty.

We cannot accept returns on discounted slight seconds products including Moroccan babouche slippers.

For oversized items including extra large baskets, yoga mats and meditation cushions, the buyer must pay the return postage.

All Bohemia products are 100% handmade by artisans around the globe. Due to the hand-crafted nature of our products, there may be minor flaws & imperfections, which we believe are characteristics of the processes and add to the beauty and individuality of the items. Unfortunately manufacturing faults can occasionally occur, so if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund once we have received and inspected the returned goods. Please notify us in writing within 5 working days if you believe the item you have received to be faulty.

We’re here to help! If you have any questions regarding refunds please contact us at: support@lesbohemes.com.

Delivery & Shipping

We offer FREE STANDARD DELIVERY to Europe*

International Standard flat rate of €14.95 and Express Shipping option of €25 per kg.

If you require another delivery option other the options stated, please contact us at: support@lesbohemes.com.

*Applicable to EU countries.

Attend an upcoming retreat

I really enjoyed the retreat especially meeting so many wonderful people. The setting was amazing. Chef Delroy was incredible—loved his meals!!! Keep me posted on your next retreat.

—CAROL, St. Lucia 2014

Thanks for a wonderful retreat which was so well arranged. You have collected a fantastic team of people to support us.

—BHUPINDER, St. Lucia 2015

Photography throughout the website by Shamar Marcus, Daniel Msirikale, Michael Carter & Saddi Khali.